Telco
Automation has a very
strong dedication to customer service and has
implemented internal programs to support and manage this
commitment. The very core of Telco Automation's product line and
service offerings is customer service. It's this core of
the business that Telco Automation has invested significant time
and money to automate and grow. In addition to the
products and services discussed in the solution section,
Telco Automation has implemented several state of the art
internal systems to ensure total customer service.
Service Repair Orders
(SRO)
An
SRO
(Service Repair Order) is created for each customer
request. The SRO is an automated function that assigns
the open request for service to technician for this
account and/or to another qualified technician who is
best able to handle the type of problem situation. SRO's
track the work in progress as well as the resources
used. Various management reports are available from the
Network Control Center software.
Telco Remote
Support
